Where you are a consumer, then you have the right to cancel the contract for any products without giving any reason, under the Consumer Contracts (Information, Cancellation and Additional Payments) Regulations 2013 (the “Cancellation Regulations”), on and subject to the terms detailed below. This right is in addition to your statutory rights for faulty or mis-described products.
You may exercise your right to cancel at any time up to the time stated below (the “cancellation deadline”). The cancellation deadline is 14 days after delivery of the products. If the contract covers multiple products, then the cancellation period runs from the delivery of the last of those products.
How to exercise your right to cancel
To exercise you right to cancel, you must inform us of your decision by a clear statement to us. If you are a business customer, that statement must be in writing.
When you must inform us
If you are a consumer, it is sufficient to meet the cancellation deadline if you send your statement before the cancellation deadline, even if we do not receive it until after the cancellation deadline. If you are a business, we must receive your statement before the end of the cancellation deadline.
Methods of informing us
You can exercise your right to cancel in any manner you decide, but we would prefer one of the following: following the instructions for returns in the documentation supplied with your products on delivery; e-mailing us, telephoning us, or contacting us using any details on our website at http://www.runbo.eu.com; or writing to us at Matinraitti 5D, 02230 Espoo – Finland, quoting your order reference number. You may use the model cancellation form, below, but it is not obligatory: –
Model cancellation form
To: Telectro – Runbo
[I/We] hereby give notice that [I/We] cancel [my/our] contract of sale of the following products:
Product Name: [ ] Ordered On: [ ] Received On: [ ] Customer Name: [ ] Customer Address: [ ] Signature
(only if this form is notified on paper),
Order reference number
It will save time if you can supply us with your order reference number when you cancel, but don’t worry if you are not able to find this.
Return of the products and costs of return
If the products have been delivered, then you must return the products to us in accordance with the following arrangements. Return of the products includes all packaging (original box) and contents unused, documents, and other items supplied with or as part of the products.
When products must be returned by
You must return the products to us without undue delay, and in any event not later than 5 days after you informed us of your decision to cancel.
Return of the products by you
Subject to clause 13.5.3, you must send the products back to us at Telectro, Matinraitti 5D, 02230 Espoo, Finland.
Collection by us
We may at any time request to collect the products from you, and in such case you must make the products available for collection when requested by us, in accordance with such reasonable arrangements as we may specify. If we send you a pre-paid shipping label (e.g. a DPD return-label) to return the products to us in, then you must return the products using own packing and the pre-paid label.
Costs of returning the products
You must bear the direct cost of returning the products to us, including our direct costs of collecting the products from you. If we incur any such costs, then you shall reimburse us these costs. If you do not hand over the products when arranged, then we may also charge you our direct costs for each failed collection attempt. You agree that that we may deduct such costs from any refund, which we are obliged to make to you.
Risk and insurance of products
The products are at your risk until they have been returned to us, and accordingly we recommend that you insure the products accordingly.
Condition of products returned
If you handle the products beyond what is necessary to establish the nature, characteristics and functioning of the products then you are obliged to pay to us the amount by which the value of the products has been diminished as a result, up to, but no more than, the original price of the products. This includes if you return the products with damage that was not present on delivery, or missing anything that was present on delivery. You agree to pay such amount on demand, and you agree that that we may deduct such amount from any refund which we are obliged to make to you.
If any services are being purchased under the contract, then you confirm that you request the services begin before the end of the cancellation deadline, and you agree that if you subsequently cancel, you shall pay us an amount for such services which is in proportion to what services have been performed until you cancelled, in comparison with the full coverage of the contract. You agree to pay such amount on demand, and you agree that that we may deduct such amount from any refund which we are obliged to make to you.
Amount of Refund
If you are a consumer and you cancel this contract in respect of a product, we will reimburse payments received from you under the contract with respect to such product, excluding delivery charges and any other payment charges that may be due at time of payment.
If you are a business consumer and you cancel this contract in respect of a product, we will reimburse to you the price paid by you with respect to such product, but not any delivery or other charges paid by you.
(c) Deductions from refund
We may deduct from your refund the amounts detailed in this clause 13, including the costs of return of the products and any diminution in the value of the products. You will not incur any fees as a result of the reimbursement.
When your refund will be given
If you are responsible for sending the products back to us, then we will provide the refund without undue delay, and not later than the earliest of the following dates: 14 days after the day we receive the products back from you; 14 days after the day you provide evidence that you have sent the products back to us; and (if the products have not been delivered) 14 days after the day on which we are informed about your decision to cancel. However, if we originally offered to collect the goods, rather than requiring you to send them back, then we will make the refund within 14 days of the day you informed us of your decision to cancel.
We will provide the refund within 30 days after receiving all of the cancelled products back from you.
How your refund will be given
We will make the refund using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise, or it is not possible.
Invalidly Returned Products
If you are a business, you cancel, and we subsequently discover or prove that you had no right to cancel, then: (a) such cancellation shall cease to have effect; (b) you must continue to pay the price, delivery charges and other charges for the products, and repay any refund given; (c) you must arrange for collection of the products from us; (d) we may make a reasonable storage charge, and we may make an additional charge for re-delivery of the products to you; and (e) if you have not collected or taken re-delivery of the products within 2 months, then we may sell the products as your agent, and account to you for the proceeds (if we are retaining the price for the products), less costs of sale and any amounts payable by you to us.